Frequently Asked Questions

Frequently Asked Questions (FAQ)

Welcome to the Papaya Pals FAQ section! Here you'll find answers to common questions about our products, services, and policies. If you don't find what you're looking for, please feel free to contact us.

1. What products do you offer?

We specialize in custom ID badges and related accessories, including lanyards, badge reels, and badge holders. We typically add other items to our collection based on customer needs and requests. Our products are designed to add a touch of fun and personality to your everyday essentials.

2. How can I place an order?

To place an order, simply browse our products on www.papayapals.com, add your desired items to your cart, and proceed to checkout. You can also customize your badges by filling out our customization form during the ordering process.

3. Do you offer bulk discounts?

Yes, we offer discounts for bulk orders. Please contact us at smile@papayapals.com with your requirements, and we will provide you with a custom quote.

4. How long does it take to receive my order?

Processing times vary depending on the customization required. Typically, orders are processed within 3-5 business days and shipped thereafter. Shipping times depend on your location and the shipping method chosen at checkout. We will provide you with a tracking number once your order has been shipped. 

5. Can I return or exchange my order?

Due to the custom nature of our products, we do not offer returns or exchanges unless the product arrives broken or defective. Please refer to our Refund and Exchange Policy for more details.

6. What should I do if my product arrives damaged?

If your product arrives broken or defective, please contact us within 7 days of receiving your order. Email us at smile@papayapals.com with your order number, a description of the issue, and clear photos of the damaged product and packaging. We will arrange for a replacement at no additional cost.

7. Can I create my own custom badge?

You can customize your badge by filling out our customization form available on the Custom Shaker Badge page. Provide the necessary details, such as text, colors, and design preferences, and our team will create a unique badge tailored to your specifications.

8. Do you ship internationally?

Yes, currently we ship to Canada and the UK. We plan to add additional International countries in the near future. 

9. How can I track my order?

Once your order has been shipped, we will send you a tracking number via email. You can use this number to track your order on the shipping carrier's website.

10. How can I contact Papaya Pals?

You can contact us via email at smile@papayapals.com. For more contact options, please visit our Contact Us page.

Thank you for choosing Papaya Pals! We hope this FAQ section has been helpful. If you have any other questions, don't hesitate to reach out to us.

11. Can I make a suggestion on what designs to come out with next?

At Papaya Pals, we're a community! So if you have any suggestions on what designs, accessories, or apparel you'd like us to create next, just drop us a note on the Contact Us page. We love hearing your awesome ideas.